Privacy Policy

Last Updated: 25/9/2024

At Raqam786, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our app, website, or services. By using Raqam786, you agree to the collection and use of information in accordance with this policy.

### 1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Information: When you sign up, we may collect information such as your name, email address, phone number, and payment details.

• Usage Data: We collect information about how you interact with the app, such as the pages visited, time spent on pages, and transaction details.

• Device Information: We may collect information about your device, including the device ID, IP address, operating system, and app version.

• Location Data: With your consent, we may collect and use your precise location information to provide location-based services.

### 2. How We Use Your Information

We use the information we collect to:

• Provide Services: To facilitate transactions, allow you to browse listings, and improve user experience.

• Communicate with You: To send you notifications, updates, promotional offers, and customer service communications.

• Improve Our Services: To analyze how users interact with the platform, conduct research, and improve app functionality.

• Ensure Security: To prevent fraud, protect your account, and ensure the safety of your personal information.

### 3. Sharing Your Information

We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers (such as payment processors) to complete transactions or improve our services.

• Legal Obligations: We may disclose your information if required by law, regulation, or court order.

• With Your Consent: If you give explicit consent, we may share your information with third parties.

We do not sell your personal data to any third-party organizations.

### 4. Data Security

We use industry-standard security measures to protect your information. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

### 5. Your Rights

You have certain rights regarding the personal information we collect:

• Access and Correction: You can access and update your personal information directly through your account settings.

• Data Portability: You have the right to request a copy of your personal data in a structured, machine-readable format.

• Delete Account: You can request the deletion of your account and personal information at any time.

• Opt-Out of Marketing: You can opt-out of receiving marketing communications by following the instructions in those messages.

### 6. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete that information promptly.

### 7. Third-Party Links and Services

Our app and website may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

### 8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website and app, along with the "Last Updated" date.

### 9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Waseea Software L.L.C / RAQAM786

Off 6-6, Sony Building, Dubai, UAE

Phone: +971 524247777

Email: contact@raqamapp.ae

Website: www.raqamapp.ae

### App Store & Google Play Guidelines Compliance

• Data Collection Disclosure: We disclose all types of data collected (personal, usage, device, and location data) and how they are used.

• User Consent: We ensure that users give explicit consent before collecting sensitive data (such as location information).

• Data Deletion: We provide clear instructions for account deletion and data removal, ensuring compliance with the right to be forgotten.

• Children's Privacy: The app is compliant with the Children's Online Privacy Protection Act (COPPA) by not collecting data from children under 13.